The Virtual Chat Assistant is responsible for providing real-time customer support through online chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and product or service information — all through text-based communication. The ideal candidate is detail-oriented, responsive, and able to maintain a friendly and professional tone in all interactions.
Engage with customers via live chat to answer questions and resolve issues promptly.
Provide product or service information and assist with orders, payments, or troubleshooting.
Escalate complex inquiries to appropriate departments when necessary.
Keep accurate records of all customer interactions in the CRM system.
Maintain a courteous and professional attitude while handling multiple chat conversations.
Meet performance goals including response time, accuracy, and customer satisfaction.
Stay updated on company products, policies, and updates to ensure accurate communication.
Excellent written communication and typing skills (40+ WPM preferred).
Strong multitasking and problem-solving abilities.
Ability to stay calm and efficient under pressure.
Familiarity with chat support software (e.g., Zendesk Chat, Intercom, LiveChat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent; customer service experience preferred.
Experience in remote customer service or virtual assistant roles.
Knowledge of CRM systems and online support tools.
Flexibility to work different shifts, including evenings or weekends if needed.
...Position: Mechanical Engineer Location: US MD, Columbia Category: Hardware Clearance Requirement: Active SECRET We are... ...Engineering or related field 15 years of relevant experience (internships, co-ops, or academic projects related to electronics or...
...for the dignity of life, entrepreneurship, and stewardship are key elements of every thing we do! We are hiring a Residential Coordinator for our growing clinical team! Our Residential Coordinator will assist in the orientation and satisfaction of clients during their...
...Job Title: Driver - CDL Reports to: AVP Facilities/Transportation Coordinator DUTIES AND RESPONSIBILITIES: Drive various routes for the agency as needed. Assist children and seniors on and off the bus. Daily inspection of your assigned vehicle. Broom...
...We are seeking a Personal Travel Stylist to join our team remotely. In this role, you will work directly with clients to design personalized itineraries, curate travel experiences, and provide exceptional service from the initial consultation through to the return home...
...Exciting Part-Time CRNA Opportunity at UMPC Outpatient Surgery Center in West Mifflin! Elevate Your Career with UPMC: Join Our Dynamic CRNA Team... ...Certified Registered Nurse Anesthetist (CRNA) Registered Nurse (RN) Act 33 with renewal Act 34 with renewal Act 73 FBI...