We are seeking a skilled Customer Support Specialist with exceptional communication and interpersonal skills to be the primary point of contact for our clients. This role should be particularly exciting to those who are technical and excited by solving a wide-range of challenges to deliver outstanding customer experiences.
About Motive:
Motive is a website platform for franchise auto dealerships, used by hundreds of dealerships and millions of consumers. Our mission is to make car shopping great by giving manufacturers and their dealers simple, high-performing websites that customers love to use.
We’re growing fast, partnering with OEMs like Genesis, Lexus, Nissan, INFINITI, and Harley-Davidson, as well as some of the largest dealer groups in the world.
In this job, you can expect to:
Be part of a small, focused team
Provide excellent customer support via email, phone, and Slack
Collaborate with teammates in managing a ticket queue of incoming customer requests
Assist dealership customers with tasks such as adjusting webpage elements, updating data files, installing and troubleshooting integrations
Translate customer feedback into well-structured feature requests and defect reports to guide engineering improvements
Contribute to the maintenance and evolution of support resources and documentation.
Assist the Customer Success team on account review calls via Zoom with clients
We are looking for someone who has/is:
2+ years of experience working in a Customer Support or Call Center within a fast-paced environment, startup, or SaaS organization
Experience in communicating with enterprise-level stakeholders, including executives and senior decision-makers
A customer-first approach to problem-solving
Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
Familiarity with customer support software and tools such as Pylon, Zendesk, etc
Ability to work independently and as part of a team
A positive attitude and a willingness to learn and adapt
Benefits:
Motive contributes 100% of the cost of employees’ health, dental, and vision insurance premiums. For employees’ dependents, Motive covers 50% of their insurance premiums.
Work Location:
Candidates must be based in the United States and able to work 9:00am – 5:00pm in Pacific Time (PT) zone
...focusing on real estate, construction, business formation, estate planning and probate, and civil litigation seeks an experienced paralegal/legal secretary to support two attorneys. A minimum of five years of experience in a law office is required....
...Equipment in Woodbury, NY is looking for a Full-time eCommerce Marketing Coordinator who will be responsible for coordinating all e-commerce... ...lead the day-to-day execution of the e-commerce business and online sales strategy aligned to the broader strategies and objectives...
...Opportunity Were looking for driven, service-minded professionals to join our fully remote... ...information explaining their options, answering questions, and guiding them through the enrollment... ...of the team Legal authorization to work in the U.S. or Canada What You'll...
Apply now - interviews are happening immediately! Civil Litigation Associate Attorney - Transportation Focus | Pittsburgh, PA | Hybrid Ready to hit the ground running? We're actively interviewing and ready to make an offer ASAP! Join a respected firm in Pittsburgh...
...them, feed them dinner. Must be able to drive, although the family provides a vehicle when on duty. The family is looking for a nanny who can become part of their family. Desired Qualifications:~1+ to 2 years of experience ~ Age Groups: Grade School ~ High school...