Job Description

INTRODUCTION

Company Overview:

BioMatrix is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication. Our compassionate care team helps patients navigate the often-challenging healthcare environment. We treat our patients like family and get them started on therapy quickly. We work closely with them as well as their family and their healthcare providers throughout the patient journey, staying focused on optimal clinical outcomes.

At BioMatrix the heart of our Inclusion, Diversity, Equity, & Access (IDEA) philosophy is the commitment to cultivate a welcoming space where everyone’s contributions are acknowledged and celebrated. Our goal is to draw in, develop, engage, and retain talented, high-performing individuals from diverse backgrounds and viewpoints. We believe that both respecting and embracing diversity enriches the experiences and successes of our patients, employees, and partners.

Schedule: Part-Time Per Diem

Job Description:

The Nurse Educator serves in a patient support role by working with the intake department to facilitate timely and efficient discharges through the proper vetting of a patient’s suitability for home infusion and/or respiratory care and providing necessary education to allow timely/efficient discharges to occur. The Nurse Educator does this in collaboration with physician offices, hospital case managers, discharge planners and social work staff at area hospitals and Skilled Nursing Facilities. This person serves as a patient care advocate and facilitates the transition to post-hospitalization/facility care.

The Nurse Educator will travel as needed to various facilities as needed as patients are identified as potential home infusion and/or respiratory patients.

QUALIFICATION REQUIREMENTS

• Current NY State RN licensure, with a minimum of three years homecare or clinical experience
• Excellent oral and written communication skills; ability to make group presentations
• Knowledge of home medical and infusion services preferred
• Personable, organized, and self-directed
• Ability to prioritize and multi-task
• Computer literacy
• Valid driver’s license and access to reliable transportation required

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Performing competent Clinical Nurse Educator services by:

• Maintaining clinical expertise and fulfill licensure requirements
• Author and present requested educational/clinical in-services
• Accurately and completely assessing the patient and their environment
• Communicate with patient/family and physician if they are not able to safely perform the procedures necessary for the prescribed homecare treatments
• Performing thorough patient education on services to be rendered
• Accurately observe and assess psychosocial issues, adverse reactions and complications and appropriate interventions
• Demonstrate an understanding of anatomy and physiology as related to patients
• Verbalize indications of therapy, pharmacological actions, interactions, side effects and monitoring parameters
• Accurately prepare, administer and monitor pharmacological agents
• Validate physician’s or authorized prescriber’s orders
• Coordinate and communicate with peers, subordinates and other members of the multi- disciplinary healthcare team
• Accurate and complete home care record documentation
• Maintaining and complying with Upstate HomeCare policies and procedures
• Demonstrating ability to make appropriate clinical decisions
• Functioning autonomously

2. Provide quality oriented customer service by:

• Following Universal precautions
• Being courteous and respectful of customers and their property
• Explaining services, properly educating patient/caregiver
• Reviewing thoroughly and accurately initial services information with the customer/caregiver (i.e. rights/responsibilities, financial responsibilities, etc.)
• Documenting customer care issues/concerns (when applicable) and forwarding to supervisor, as appropriate

3. Improves branch/region productivity and efficiency by:

• Volunteering or initiating assistance in other activities (not listed in JD) when it is beneficial to the branch/region
• Assisting in the acquisition of medical record qualifying documents
• Educating patients on service coverage issues

4. Follows company policies and procedures by:

• Understanding and following Confidentiality policy
• Understanding and following Complaint, Atypical Event and Exposure procedures
• Understanding Do Not Resuscitate orders and employee’s responsibility
• Understanding corporate mission and accurately portraying payer regulations and relationships
• Complying with all company policies and procedures

5. Shows teamwork, initiative and accountability by:

• Volunteering to assist co-workers
• Learning about newly introduced product/services; their purpose, assembly, customer education and safety issues
• Ensuring completion of required in-services, testing and/or immunizations
• Complying with applicable memos and policy changes as issued

6. Establish ethical framework to determine decisions and actions by:

• Acting as patient advocate and maintaining patient confidentiality, safety and security
• Respecting, promoting and preserving human dignity, rights and diversity
• Following principles of beneficence, non-maleficence, protection of patient autonomy, justice and veracity to dictate nursing actions
• Understanding and using professionally-established guidelines
• Having knowledge of statutory and regulatory constraints regarding scope of practice and patient care

7. Exhibits exceptional work ethic by:

• Not being wasteful or abusing branch/region resources (vehicles, buildings, equipment, supplies, phones, utilities, time at work and time absent from work, etc.)
• Presenting fair and honest reports of expenses (travel, gas, etc)
• Following through timely with commitments
• Being flexible and able to prioritize for maximum customer satisfaction
• Presenting ideas and solutions to customers and/or operational problems
• Allowing others to speak without interruption
• Asking clarifying questions and showing consideration of others comments
• Using proper grammar, a respectful tone and language free of prejudice, harassment, profanity or ill-will connotations
• Answering calls within three rings and properly introducing self in a pleasant clear voice when in branch office
• Returning phone messages or other communications promptly, responding calmly to angry or upset customers and avoiding personal calls (or minimizes) to allow customer access to business lines
• Attempting to resolve conflict without 3rd party intervention, refraining and discouraging gossip, and portraying the company in a positive light to customers and co-workers

KNOWLEDEGE, SKILLS AND ABILITIES REQUIREMENTS

Communication Skills

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Computer Skills

• Become and remain proficient is all programs necessary for execution.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Manual dexterity necessary to manipulate sharps regularly without injury
• Requires ability to move about (standing, sitting, operating a motor vehicle, etc.)
• Clear speech, adequate hearing and near visual acuity are essential for effective performance
• Must possess ability to write and/or input data on a keyboard
• Must maintain a pleasant, social, positive, and outgoing attitude
• Travel in the community at large
• Hazards include risk of exposure to blood borne and airborne pathogens
• Possible exposure to traffic hazards and poor road conditions

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If needing a reasonable accommodation within the application process, please contact the BioMatrix People & Culture team at Careers@BioMatrixsprx.com or 954.385.7322 x 1425.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

OTHER

• Will participate in legal and ethical compliance training each year.
• Will consistently behave in compliance with the BioMatrix, LLC’s legal and ethical policies and procedures.
• Will abide by the policies of BioMatrix, LLC as set forth in the Compliance Manual.
• Will not participate in any conduct considered to be unethical or illegal.

EXPECTATION FOR ALL EMPLOYEES

Supports the organization's mission, vision, and values by exhibiting the following behaviors: integrity, dedication, compassion, enrichment and enthusiasm, places patients first, is all-in with stacked-hands, and is focused on relentless consistency wins.

GENERAL INFORMATION:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

Incumbents within this position may be required to assist or find appropriate assistance to make accommodations for disabled individuals in order to ensure access to the organization's services (may include: visitors, patients, employees, or others).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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