IT Systems Support Specialist Job at WillinghamWorks, Pigeon Forge, TN

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  • WillinghamWorks
  • Pigeon Forge, TN

Job Description

The Role (Your Mission):

As our Temporary IT Systems Support Specialist , you’ll be the go-to problem solver. You’ll diagnose issues, support users, and strengthen our infrastructure—ensuring that police officers, fire stations, parks, and city services all run without disruption.

What You’ll Do:

  • Keep networks, systems, and applications up and running

  • Troubleshoot hardware, software, and connectivity issues quickly

  • Support city employees with timely, clear, and patient help desk solutions

  • Monitor cybersecurity practices and follow city security protocols

  • Document fixes, updates, and improvements for future reference

  • Step into projects or emergencies when extra support is needed

What Success Looks Like:

  • City staff are confident that IT “just works”

  • Issues are solved fast, with minimal disruption

  • Projects stay on track because technology supports—not blocks—progress

Requirements

What We’re Looking For:

  • Experience in IT support, system administration, or help desk services

  • Familiarity with networking, security, and common business applications

  • Strong problem-solving mindset and calm under pressure

  • Excellent communication skills with non-technical users

  • Flexibility to adapt to short-term, long-term, or project-based needs

Why Join Us (The Reward):

You won’t just be fixing computers—you’ll be helping a city serve its people. Every ticket you close and every system you improve keeps essential services running for thousands of residents and visitors.

Job Tags

Full time, Temporary work,

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