Job Description

What you will do

Under general supervision of the Regional HVAC Service Manager, owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff. 

Owns the day-to-day tactical local service business. Achieves through management of the defined business processes that have been proven to deliver high customer satisfaction and positive business results.

Works with Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing and driving the business processes of all lines of service business.

Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc. 

Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business standard methodologies and service applications. Responds to indicators of problems with training, resources and ideas with mitigate problems.

Drives service business processes and applications through the local service organization and is the subject matter expert during actualization. Ensures training, communication, measures and reinforcement of processes and service applications.

Implements and maintains delivery standards consistent with BSNA objectives for sustainable, profitable growth through effective execution of work.

Performs other duties as related to customer satisfaction, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers. 

What we look for

Minimum of 5 years’ service industry experience managing service operations and/or service dispatch / scheduling. 

• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. 
• Must have strong interpersonal skills to effectively communicate with both internal and external clients. 
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals. 
• Demonstrated competence in written and verbal communication skills. 

• Experience and/or basic project accounting or costing principles. 
• Able to positively represent Johnson Controls and communicate with others at varying levels. Able to influence diverse teams to accomplish tasks/goals.
• Able to use Service Management software and financial accounting systems

HIRING SALARY RANGE : $134,000-$179,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at

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