Job Description

**About JLG, an Oshkosh company** **JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world.** As District Service Manager in Southeastern TX (Houston) and Louisiana you will be responsible for maintaining customer satisfaction and maximum service on all Access products. This role will provide field technical service and advice to customers while providing technical information, training, and manuals necessary for safe operation and proper maintenance of JLG products. **YOUR IMPACT** + Provide on-site formal service training and instruction on repair & maintenance of JLG products. + Identify and resolve all problems relating to parts, service, and warranty including appropriate stocking levels of service parts. + Responsible for collection and transmission of data relating to any specific service problems, design deficiencies, and general maintenance problems that may occur reported on the Service Request. + Provide field technical service and advice to customer in compliance with predetermined sales obligations. + Deal directly with distribution on end-user service problems. + Provide distributors with the technical information and manuals necessary for the safe operation and proper maintenance of JLG products. + Coordinate schedule changes with manager and company departments. + Establish and provide training & service programs to instruct distributors in the proper maintenance of JLG products. + Recommend modifications for JLG product improvements based on results and/or information obtained in the field. + Assess product performance and customer satisfaction or dissatisfaction with JLG products. + Visit new distributors upon arrival of first pieces of equipment on new models of JLG products. + Communicate any other customer support problems or other issues to the appropriate District Manager. + Represent the Company at regional trade shows and open houses as required. + Always maintain the goodwill of the customer and promote the sale of Company products to existing and potential customers **MINIMUM QUALIFICATIONS** + Five plus years of related work experience + Ability to travel up 70% **WORKING CONDITIONS** _The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances._ + This role combines office-based administrative duties with physical activity in field or production environments. + In the office setting, tasks may require extended computer use, sitting, and attending meetings. + Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels. + Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed. + Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities. **Pay Range:** $102,800.00 - $176,800.00 The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success. Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com. Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application. Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information. Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Job Tags

Permanent employment, Work experience placement, Work at office, Shift work,

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